Our Guarantee & Warranty - Top Hat Chimney

The Top Hat Chimney Guarantee

We stand behind every sweep, repair, and liner job we do in Norwood with something most companies won’t put on paper: a 90-Day Done Right Promise. If the work isn’t right, one call brings Wendell back to make it right, at no additional cost. That’s not a marketing line. It’s stamped on every single job we complete, and it’s been that way since 1999. For a Norwood homeowner, that means you’re never stuck wondering who to call when something isn’t sitting right after we leave.

Call (508) 687-5884

What’s Covered

• Workmanship on every job, big or small. Whether it’s a routine chimney cleaning or a full liner rebuild, if our work fails within 90 days, we fix it free.
• Parts we install. We work with brands we trust, including DuraFlex, HeatShield, Gelco, Olympia Chimney, Famco, and Copperfield, and we handle any warranty claim on your behalf.
• Cleanup before we leave. Your hearth, floors, and yard are left the way we found them, drop cloths down and HEPA vacuuming done before the truck pulls away.
• On-time arrival, with a real window. Wendell and his crew give you an actual arrival time, and if it slips, we call you. No waiting around all day wondering.
• Upfront pricing, no surprises. The number you hear on the phone is the number on the invoice. If we find something unexpected mid-job, we stop and talk to you before touching it.

Our Satisfaction Promise

Here’s how it works if something isn’t right. You call (508) 687-5884, a live person answers, and we schedule Wendell or one of his crew to come back. There’s no claim form, no waiting period, no phone tree. We look at the work, we listen to what’s bothering you, and we make it right. If that means redoing a section of a repair, we redo it. If it means re-cleaning a flue because a spot got missed, we re-clean it. The 90-Day Done Right Promise covers all of it, and it’s in writing on your invoice before we even start. We’d rather come back and fix something than have you quietly annoyed every time you light a fire.

Licensed & Insured Backing

Anyone can print a guarantee. The thing that actually backs it is licensing and insurance, and we carry both. Being licensed means we’re accountable to the state of Massachusetts, not just to our own promises. Being insured means if something goes wrong on your property, you’re protected, not left holding a repair bill. Wendell Pike runs this company under his own name, with a published address and license on file, because he lives here too and runs into you at the hardware store on Saturday. That’s a different kind of warranty, and it’s the one that’s kept us working in Norwood and the surrounding towns for over 29 years.

How the 90-Day Done Right Promise Works

Let’s be specific, because vague guarantees aren’t worth the paper they’re printed on. Here’s what happens step by step:

• Day one through day ninety. You notice something doesn’t seem right, whether it’s a draft, a whistle, or a cap that’s sitting crooked.
• You call (508) 687-5884. A live person picks up, any hour, any day. You tell them what’s going on.
• We come back. Wendell or one of his crew shows up at a scheduled time, looks at the work, and fixes it.
• You pay nothing extra. No trip charge, no diagnostic fee, no parts markup. The original quote stands.

That’s it. We don’t hide behind fine print because we don’t need to. Most of our Norwood customers never have to use the promise, but they’re calmer knowing it’s there.

What We Don’t Do

We won’t upsell you a liner you don’t need. We won’t tell you your crown is failing when it’s fine. Every recommendation we make comes with camera footage you can see with your own eyes, and a plain-English verdict, every time, no exceptions. If your chimney can safely wait a season, we’ll say so. That honesty is part of the guarantee too, even if it doesn’t fit neatly on a warranty card.

Standing Offers That Come With Every Job

These aren’t gimmicks. They’re standing offers that have been in place for years, and they apply to every job we do in Norwood and the surrounding county:

• $40 off any repair over $200. Applied automatically, no coupon clipping required.
• Free second opinion on any written estimate. Bring us a competing quote and we’ll review it honestly, even if it means telling you the other guy’s price is fair.
• No trip charge inside the county. If you’re in our service area, you don’t pay for us to show up and look.
• 10% off for seniors and veterans. Always. Every job. Just mention it when you call.

Why a Guarantee Matters More Than a Warranty

A warranty is a legal document. A guarantee is a person who answers the phone. We have both, but over 29 years we’ve learned that what Norwood homeowners actually want is simple: know that if something isn’t right, someone will come back and fix it without a fight. That’s the whole reason the 90-Day Done Right Promise exists, and it’s the reason Wendell puts his name on it. Not a franchise. Not a regional manager. The guy who owns the company and answered your initial call.

Frequently Asked Questions