What Norwood Homeowners Say About Top Hat Chimney
Reviews are how you find out what actually happens when a sweep pulls up to the house. We’ve been cleaning chimneys in Norwood since 1999, which means we’ve had a lot of time to earn what people say about us, and a lot of chances to fix it when we got something wrong. Most of our business comes from neighbors telling neighbors, and the quotes below are the kind of thing we hear at the hardware store, at the register, and on the phone when someone calls and says “my neighbor told me to call you.” Wendell Pike started this company on a simple idea: do the work right, show the customer proof, and answer the phone when it rings. The reviews follow from that.
Recent Reviews
“The sweep showed up right in the window they gave me, which never happens with contractors. He walked me through the camera footage of my flue and I could see the creosote buildup myself before he even touched a brush. When he was done, the same camera showed clean tile. That’s the kind of proof I want before I pay someone.”
Eric S. - Norwood Center
“I bought a house on Washington Street and had a feeling the fireplace hadn’t been touched in years. Wendell’s crew found a cracked flue tile about halfway up. They showed me the video, explained what could happen if I ignored it, and gave me a price before starting the repair. No mystery charges on the invoice. The number I heard on the phone is what I paid.”
Salma H. - South Norwood
“We’d used a franchise company the year before and honestly couldn’t tell if they even did anything. Top Hat was different. The technician let me watch the whole sweep and pointed out a damper that wasn’t seated right, something the other guys never mentioned. He fixed it in ten minutes and didn’t charge me extra. That’s why I’ll call them again in the fall.”
Jodi S. - Norwood, near the middle school
“Called on a Sunday because I smelled something odd around the fireplace and wanted it checked before burning season. A real person answered on the second ring. They talked me through what to look for, booked me for Tuesday, and the tech arrived in a uniform with a badge and introduced himself. Third-degree creosote glaze, he said. Showed me on the camera. We caught it before it became a chimney fire.”
Steve M. - Norwood, off Neponset Street
“The 90-Day Done Right Promise is why I picked them over the other two quotes I got. They put it in writing, which nobody else does. Sure enough, a week after the sweep I heard a faint rattle in the damper when the wind kicked up. Called back. Wendell came out himself three days later and fixed it in twenty minutes. No charge, no argument. That’s how you run a local business.”
Eric S. - Norwood Center
“My father is a veteran, so the 10% discount was nice, but that’s not why I’m writing this. I’m writing because the technician was straightforward about what we needed and what we didn’t. He told me the chimney cap was fine and didn’t try to sell me a new one. A less honest company would’ve found a reason to replace it. These folks are the real thing.”
Salma H. - South Norwood
Why Customers Trust Us
Wendell founded Top Hat Chimney in 1999 and still answers the phone when you call. That’s not a tagline, it’s a fact. Every job gets a camera inspection before and after, so the evidence is right there on the screen. If the work isn’t right, the 90-Day Done Right Promise means one call brings the crew back at no additional cost, in writing, on every single job. We show you your flue tiles, explain what we see in plain English, and give you a price before any tool comes off the truck. We don’t recommend a liner or a rebuild unless the camera footage supports it, and sometimes we tell you the honest thing: your chimney can wait another year. Those are the moments that earn trust in a town like Norwood. If you’re not sure what you need, get a second opinion from a neighbor, then a free one from us. Call (508) 687-5884 and talk to a real person today.
Written by Wendell Pike, Owner at Top Hat Chimney, serving Norwood since 1999.